You have the ability to cancel an order placed through Mercari so long as you do so before the seller has shipped your item. Got a notification today that it was shipped. Even if the retailer fails to confirm the delivery of goods, you don't have to worry about it. If you need to update your rating, let us know. The garbage can does that for free. Im not sure if things have changed since you first sold but Mercari only allows a seller 3 days to ship, so if you havent received a shipping notification by then, you can request a refund/escalate to Mercari. I attempted to make a purchase from Mercari.com. Thats ridiculous! Its a lot of money! . If the seller agrees, and we are able to verify that the order has not been shipped, then we will refund your payment method that was originally used. Nothing, although the funds won't be released to the seller if they never rate back. So in other words, youre good :). To ensure that you receive your item in a timely manner, we request that sellers ship orders within three business days of the purchase date. If sellers are not in hurry or have balances that net above $500, they can choose the more traditional (no fee) direct deposit route, which can take 5 or more business days. This feedback is only visible to you. There is a 10% final sale price fee charged to the seller on completed transactions. Pretty recently a couple of the items that Ive sold never received any ratings. stax headphones. Garbage! Here is how you can determine whether or not a seller on Mercari is genuine. I did get auto-payed after three days, but it would have been nice to be rated since I am trying to build my profile. Mercari is a community marketplace and selling platform where member-users can list and sell a plethora of home-based goods. As a seller, I'm A-OK with this. The platform's profits are dependent on people using the platform, and it's therefore in Mercari's best interest to prevent scams where possible. They will just blow your issue off! No refund. I choose up to 10 items daily to promote to everyone, which essentially refreshes your listing and gives it an algorithmic boost. I sent it all back with their provided label and they canceled my refund! Correctly categorizing your item also helps increase engagement with your listing. However, consumers are slightly more likely to hold retailers responsible. Look at Profile Verification. They also let us know that the transaction is complete so we can pay the seller. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. You have 3 days after confirmed delivery to request a return. Look at Profile Verification. Update: Contacted customer service, who then contacted the seller. Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. microwave vent duct adapter. Mercari's rates are among the lowest on the market. This is critically important. (FedEx 119" L x 80" W x 70" H) (UPS 108" L x 57" around). Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. The content on DollarSprout includes links to our advertising partners. With more than 644 customer reviews, the company has an A rating with the BBB. Mercari will automatically complete a transaction 72 hours after an item is shown as delivered. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. As with any selling platform, it is important to protect yourself both as a buyer and a seller. Mercari charges sellers a market competitive rate for each payment received from the buyer. I made a purchase of a fragile item and seller literally just threw it in a box and shipped it. Thinking of excluding all po addresses. How long does it take for Mercari to cancel an order? Mercari's payment processing fee is 2.9% of the sale price plus $0.30. (Ill update this section if/when they become available). To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. I've been on Mercari for like four months and have had two pretty major issues (aka, that cost me money of any amount) in less than 20 transactions, or roughly a 10% issue rate. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). Fraudulent transactions may result in the loss of your money with no recourse. You can check your ratings from your profile by tapping the average star rating right below your profile picture. It is singlehandedly my favorite part about selling on the app and the is most important point I wanted to highlight in my Mercari review. Is there a reason you want them to rate you back? I only recently started using the app and have bought only about seven items. Mercari itself is a legit e-commerce marketplace to buy and sell products. Products used:Yet they declined my refund due to photos. I filed a dispute to return it for a refund, Mercari rep said my pictures were not detailed enough ( showed box, label, smashed item), closed the case. They do not care about the customer and will blow you off. It arrived in a baby diaper box broken in several pieces. Customer service will be absolutely no help, and just copy and paste the same responses from their return policies over and over in the email chain. You have a horrible rating on this site, do you have any feedback to why? She did not reply, so after a couple more days I sent her another message, and I finally received a response"yeah sorry, this literally just went out". Stay Away From Anything Thats Too Cheap. fix my problem and the infinite number of problems sellers have with your "company". I just wanted my item covered, and they wouldn't even do that! There is also a fee of $0.30 with every sale and payment processing fee of 2.9% of the purchase price. Tip for consumers:BUYERS BEWARE! The consent submitted will only be used for data processing originating from this website. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. All sales are final after the buyer rates the seller or 3 days after delivery. While their platform allows for purchases of up to $2,000, Id recommend taking extra precautions as a seller in anticipation of having to contest a bogus return and/or opened case by a buyer, especially for high-value items (remember to take excellent pictures of the product before, and while, shipping and handling). Review changed to '1'. Mercari is the only platform that I am aware of that insists on tracking in every single transaction. Protect yourself and buy from a more reputable site. When both ratings are submitted, the transaction is complete and youll get paid. If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. Mercari will always side with the buyer. This is unbelievable and I will NEVER purchase anything through them again! To report a chat: Tap the flag to the right of the message. Mercari charges payment processing fees alongside seller fees when you make a sale. The fast and easy way to sell or buy almost anything. I contacted seller and they did not reply either. Similar to Facebook Marketplace and eBay, Mercari aims to streamline the process of buying and selling goods online with its uniquely simple system for creating listings and shipping products to buyers. Second, don't enter the dimension of the box IT'S OPTIONAL. Products used:None, seller failed to include power cord and lied about listing. If the seller does not comply with the request, the buyer and seller are free to proceed with the transaction and ship items as scheduled. I ordered six items from Mercari recently. 855-464-7482 website is mercari.com and email is contact@mercari.com So in other words, you're good :) 2 4Niners9Noel 3 yr. ago I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. If you need to update your rating, let us know. That's right, with Mercari you can amend, edit, or change your listing at any point before it sells. Money wasted including shipping. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. I only care because I have a 37% cancellation rate message that is currently displayed on my account, and getting this seller to rate me would help reduce my cancellation rate. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. As far as I can see I dont have any cancellations mentioned on my profile. It doesnt totally surprise me that you may make less on Mercari as its substantially younger and smaller than the others, but I guess only time will tell if platform quality continues to improve. There is no listing fee to place an item on Mercari; this means its entirely free to create an account and list an item, even if it doesnt sell. Very bad customer service and bad business practices. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. A personal finance nerd on a mission to help DollarSprout readers make and save more money. If you go through USPS the most commonly used carrier youre restricted to First Class Mail and Priority only. Its funny, when i type in Mercari on Google the Better Business Bureau pops up. The buyer assured me that it was authentic but that was not the case. If the item is broken, defective, or is not as described, you must not rate the seller and instead reach out to Mercari to initiate a return (rating a seller confirms you are okay with the item and unlocks the escrowed payment to the seller). Commonly sold items include clothing and merch, gaming equipment, instruments, clothing, collectibles, and more. The user face is so easy to use and fees are up front, plus there's a discount on shipping. On Poshmark and eBay, I made much more. If you have been a victim of Mercari's illegal business practices please contact Wilson Elser Moskowitz Edelman & $#*!er law firm. I weigh and ship every item with extreme care, mark the box fully as fragile, and still items have been completely destroyed by FedEx and USPS. Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! Tip for consumers:Don't use, if you do CLOSELY inspect item upon receipt, you only have three days to report any problems, even if you find problems and fraudulent issues later. Scam sellers will offer fake or fraudulent goods for sale. Thats a crazy long time to wait. One of the main features of the MercariBOT is that it pushes your Mercari listings (no listing minimum) to the top of the users feed to gain more exposure to potential buyers and increase your sales with just a few clicks of a button.Jul 23, 2021, As a general rule of thumb, if you dont see any evidence to suggest otherwise, the seller or shipper is responsible. To keep you safe, we ask that all transactions take place in the app. How do I get a refund from item not received? They approved return for no reason after "reviewing " it for 15 minutes. Mercari gives sellers unprecedented access to potential buyers. It has been six days since I bought the item and it has not been shipped. Save your time and money and shop Amazon or anywhere but here. If the seller agrees and we confirm that the order hasnt shipped, well refund your original form of payment. What happens if USPS loses my package Mercari? The question, though, has evolved to: Are there buyer scammers on Mercari? And the answer to that is consistent with other platforms from old-time players like eBay and Amazon to currently popular ones like Poshmark YES.Dec 29, 2021. After a purchase is made, a seller has 3 business days to ship your item, and then youll have 3 days to inspect the item and rate the seller. Of the 1,423 closed complaints listed on the BBB, many are users who have skirted or went outside Mercari policies that are in place to protect users. Its up to the seller to agree or deny the cancellation request. Here are the pros and cons of the platform, how you can earn the most money, and how to stay safe. Most often I see $5 off coupons hit my account several times a month. Can I Return the Product to a Physical Store? They said I needed to verify my identity. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Leaving you with $86.80 in the bank. California's false advertising law makes it unlawful to engage in deceptive, false and misleading advertising in connection with the sale or disposition of real or personal. Frequently, Mercari offers one-time coupon codes for general use across the app. Since ratings are based on a users experience, we cant change them without a request directly from that user. Just shame. Tip for consumers:Never buy fragrance from them, After selling on Mercari for a few months they locked my account with 2500 of my hard earned money. But you can also request a cancellation without any trouble. Mercari needs investigated. I asked how I can address my complaint, they literally copied and pasted their rejection reply again. Youll need to report profits to the IRS as earned income and Mercari will automatically issue a 1099-MISC after $600 in sales. Rating the seller completes your order. I know what the perfume is supposed to smell like. Mercaris rates are among the lowest on the market. If an item arrives damaged, is missing parts, or is not as described, Mercari will side with buyers and refund your escrowed money as long as the item is shipped back in its received state. You can exit out of it at any time by tapping the x in the top right corner. They often packaged easy-to-break items horribly. You will be refunded, I have 1800 ties up and now I cannot access any of my account tried to transfer and said I needed to verify IDENTITY but this has already been done for about a year give or take employment is shut down where I am and this is my only income to support my family and now I have lost the money I paid for items plus my little bit of earnings SMH lost now they will Tip for consumers:Dont waste your time or money. oupons vary in value and can be used for savings on future purchases. Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. Yes. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. If they run into any issues, they can contact us through the help center. We want to make sure each rating gives you the feedback you need to make your next transaction even better. Mercaris 72 hour timeline is absurd. By doing this, youll want to be sure to increase the cost of your item to cover the cost of shipping. Keep up the good work. Ahhhhh this is soooo helpful thank you so much. At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. Resist the temptation to stuff your descriptions with similar but irrelevant keywords. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. Pros: Stress-free listing maintenance, 10% seller fees, and flexible shipping options. Never again. 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