Suppose a party to an insurance dispute needs information about pre-existing roof damage and/or previous claims relating to such damage. Zelle app users are able to send money to other Zelle users enrolled with one of our partner financial institutions. Your Liability for Unauthorized Transfers. If you have a question about a transfer that you received or expected to receive, then you should contact the sender first and attempt to resolve the issue. [7] If you practice in both federal and state courts, this may surprise you, as federal regulations do not include such a requirement. THE SERVICE IS INTENDED TO SEND MONEY TO FRIENDS, FAMILY AND OTHERS YOU TRUST. Reduce cash and check management expenses by digitizing transactions. All Records and Communications in electronic or paper format from us to you will be considered in writing. [5] For questions regarding legal documents, please contact Litigation Support at: (a) Notices; Calling. With re-enrolling, your previous profile and Zelle app activity will be deleted, and all pending payments or requests will be canceled. Zelle does not support sending or receiving money betweennon-participant financial institutions. Other Users may send money to you or request money from you using that U.S. mobile number. Fees, when applicable, will be displayed prior to each use of Service. Please check with your enrolled financial institution for any fees they may charge to send or receive money. If you have questions regarding the sending limits or feeswith using Zelleat your financial institution please reach out to your financial institutions support team. Subject to applicable law, Zelle may terminate or suspend this Service Agreement and your use of the Zelle mobile app and Service, in whole or in part, at any time for any reason without cause and without prior notice. All legal and regulatory disclosures and communications for the, Avisos y divulgaciones sobre algn cambio en los trminos que rigen el uso de los servicios de. Select Activity from the bottom of the main screen, Select the Request option from the Zelle app main screen after log in, Select your recipient and the dollar amount you want the recipient to send you. New 1099 Requirements. Enroll your email or phone number. Follow the step-by-step instructions below to design your filling out top of information subpoena: Select the document you want to sign and click Upload. Rule 191.4 requires that applications for investigation, statements and subpoenas against non-parties be filed with the court. If the financial institution holding your account mishandles or delays processing or posting a transfer facilitated by the Service. You need more information about a money transfer using the Service. Zelle and the Zelle marks used herein are trademarks of Early Warning Services, LLC. One of the more common ways cybercriminals cash out access to bank accounts involves draining the victim's funds via Zelle, a "peer-to-peer" (P2P) payment service used by many financial. Still need help? Please Note: This form is not to be used to report unauthorized transaction(s). Requests for money are solely between the sender and recipient and may not be reviewed or verified by Zelle or the Network Financial Institutions. If you are enrolled in Zelle with a participating financial institution, you must reach out to their customer support team. EXCEPT AS OTHERWISE PROVIDED HEREIN AND SUBJECT TO APPLICABLE LAW, IN NO EVENT WILL ZELLE, ITS OWNERS, DIRECTORS, OFFICERS, AGENTS OR NETWORK FINANCIAL INSTITUTIONS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR OTHER INDIRECT DAMAGES ARISING OUT OF (I) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE SERVICE; (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE DESCRIBED OR PROVIDED, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR (IV) ANY OTHER MATTER RELATING TO THE SERVICE DESCRIBED OR PROVIDED, EVEN IF ZELLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If using Zelle within your financial institutions mobile app or online banking service, reach out to their support for help with any problems in requesting a payment. The advanced tools of the editor will lead you through the editable PDF template. You will immediately notify us if any mobile phone number or email address you have enrolled is (i) surrendered by you, or (ii) changed by you. Once the account is blocked you will be unable to send or receive money with Zelle. AN UNAUTHORIZED PERSON HAS DISCOVERED YOUR ZELLE. You agree to access the Zelle Site in compliance with our Terms of Use, which are available at zellepay.com/terms-use and incorporated into and made part of this Service Agreement by this reference. 15. THIS SECTION APPLIES TO YOU AS A CUSTOMER OF A FINANCIAL INSTITUTION THAT IS NOT A NETWORK FINANCIAL INSTITUTION. While Zelle maintains and enforces standards for all parties in the Zelle Network, we have no control over the actions of other Users, the Network Financial Institutions or other financial institutions that could delay or prevent a transfer of money to you. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. Please access and review this Service Agreement regularly. If you have entered your enrolled mobile phone number and the information is correct, we'll need look into this further. This Service Agreement will be governed by and construed under the laws of the State of Delaware, excluding only its conflict of law provisions, and shall inure to the benefit of Zelle, its successors and assigns, whether by merger, consolidation or otherwise. We refer to financial institutions that have partnered with us to offer the Service as Network Financial Institutions.. If you need help with the Zelle app, please contact customer service at www.zellepay.com/contact-us. YOU UNDERSTAND AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ENTERING THE CORRECT U.S. Their number is 425-722-1299. Money sent with Zelle will be available within an enrolled recipients account typically in minutes. We recommend that you send money only to friends, family and others that you know and trust. Telephoning is the best way of keeping your possible losses down. The use of a non-partisan subpoena requires knowledge of the rules and/or methods of non-party disclosure. If the payment does not appear within your Zelle app Activity, please contact us for further assistance. Send limits are not increased or decreased at the request of Users. if your bank is not listed. Neve is our newest WordPress theme. Visa or MasterCard debit card tied to a bank account in the U.S. If the recipient is already enrolled with Zelle, the option to cancel or stop the payment is not available. You have an active Zelle profile enrolled to your U.S. mobile number with a current or previous participating bank or credit union. By accepting this Service Agreement, you consent to Zelle using and disclosing your personal information (including bank account information) to our Network Financial Institutions or other third parties for the following purposes: You agree that if you enroll for the Service using your debit card, Zelle may use the information that you provide to access your bank account information for the purpose of facilitating payment transactions. This sample form is provided in PDF and Word formats. You may not establish more than one profile with the same U.S. mobile phone number or email address, and you may not link more than one bank account or debit card to a particular U.S. mobile phone number or email address. You may send money to another User at your initiation or in response to that Users request for money. During this time, the money will remain pending and you will have the option to cancel the payment. We reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service in a manner that exposes Zelle and/or the Network Financial Institutions to liability, reputational harm or brand damage. You must have JavaScript enabled to use this form. https://www.zellepay.com/support. If this Class Action Waiver is held unenforceable, in whole or in part, as to any claim, then the Agreement to Arbitrate also will not apply to that claim. Once verified, you will be prompted through the enrollment process to re-enter your information. Devices such as Chromebooks, Laptops, Tablets or iPads are not supported to download or use the Zelle app. All rights reserved. You understand that at any time during the term of this Service Agreement your financial institution may become a Network Financial Institution and you may become a User of the Service through the Network Financial Institutions online site or mobile app. Other product and company names mentioned herein are the property of their respective owners. If the email or mobile number to which it was sent is already enrolled, your money will be available typically within minutes. The AAA rules are available at www.adr.org, and they include detailed information about how to initiate an arbitration. Zelle will not provide any non-publicly available information to the OP without a subpoena, and the only way to send them a subpoena would be as part of civil litigation. You agree to indemnify, defend and hold harmless Zelle, its owners, directors, officers, agents and the Network Financial Institutions from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys fees, resulting from or arising out of any request for money that you send that is related to overdue or delinquent amounts. You are responsible for any fees or other charges that your wireless carrier may charge for any related data, text or other message services, including without limitation for short message service. after entering your new password. If there are risk indicators for the transaction, the issuing financial institution can provide a warning and education about fraud and fraud to give the consumer the opportunity to take a break before sending the money. Zelle is a mobile payment app that simplifies the payment process and allows for peer-to-peer transfers to happen within minutes. Receiving Money; Money Transfers by Network Financial Institutions. After entering your Recipient, you will enter your dollar amount and confirm your payment. suitable for connecting to the Internet and supported by, An operating system capable of receiving, accessing and displaying Records and Communications from us in electronic form via text-formatted email or access to our website using a supported browser. to prevent, detect, and protect against security incidents, fraud, and prohibited or illegal activities; to perform services (for us or our service providers) such as account servicing, providing customer service, fulfilling transactions, verifying consumer information, providing analytic services; for internal research for technological improvement; to verify the existence of your financial account; to research and resolve issues related to transactions you sent or received; to debug to identify and repair errors that impair existing intended functionality; to facilitate transactions, including enabling our bank and credit union partners to complete money transfers between their customers and you; to notify you, by text or email, of a pending money transfer or a request for payment; to facilitate your enrollment and resolve issues relating to your enrollment; to verify changes youve made to your personal information; to create and deliver marketing communications to you about. Sacramento, CA 95833. By using the Service, you authorize your wireless carrier (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose information about your account and your wireless device, including your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details, if available, to Zelle or its service provider for the duration of your relationship solely to help Zelle identify you and your wireless device and to prevent fraud. THE ARBITRATOR CAN AWARD ANY DAMAGES OR RELIEF ON YOUR INDIVIDUAL CLAIM THAT A COURT OF LAW COULD, INCLUDING INDIVIDUAL INJUNCTIVE RELIEF AND ATTORNEYS FEES WHEN AVAILABLE UNDER THE GOVERNING LAW. Zelle does not guarantee that you will receive money from other Users by sending a payment request, or that you will receive the amount that you request. Docs are due on the third read more. Please call us at 1-844-428-8542. Some debit cards are not able to receive money in minutes. Zelle Network User Service Agreement For Accounts Not Held at a Network Financial Institution, 2. You are unable to request an increase or decrease to your send limit. Decide on what kind of signature to create. Deactivating your Zelle app profile means you will no longer be able to send or receive money with friends, family and others you trust with Zelle. Self-Help Resources. You further acknowledge and agree: Zelle may use information on file with your wireless carrier to further verify your identity and to protect against or prevent actual or potential fraud or unauthorized use of the Service. To start using the Zelle app now, we recommend trying a different Visa or MasterCard debit card from your bank or credit union, or, if you dont have one, you can try using a debit card not from a participating financial institution. Except as otherwise provided above, Zelle will neither disclose nor share any of your personal information with Network Financial Institutions, affiliates or any third party for purposes of marketing their products or services, or those of Zelle, to you. CLASS ACTION WAIVER. As a recipient of a payment request, you will have the option to send the requested amount, send a different dollar amount or decline the request. For the purpose of this Service Agreement, business days means Monday through Friday, excluding federal banking holidays. When you first use Zelle, through a banking app or the standalone Zelle app, it'll require you to enroll either an email address or phone number (or both . The way to fill out the Subpoena form on the internet: To get started on the blank, utilize the Fill camp; Sign Online button or tick the preview image of the form. You'll be prompted to create your new password. You may send a payment request for the money to be returned. Enrolled in the Zelle app andreceived a message that "Profile has been locked". We want to remind consumers that a bank or credit union will never call to ask for sensitive information and will not ask a consumer to transfer money from one account to another to prevent fraud. If you are sending money to a recipient that has not enrolled the email address or U.S. mobile number to which you initiate the payment with Zelle, either in the Zelle mobile app or with a Network Financial Institution, Zelle will send that intended recipient an invitation to enroll. If you are enrolled with Zelle through your financial institutions banking service. There may be other circumstances when the payment may take longer. 12,291 satisfied customers. To deactivate your profile, we will need to speak with you directly. Zelle has no control over the actions of other Users, the Network Financial Institution or other financial institutions that could delay or prevent your money from being delivered to the intended User. You can obtain a paper copy of your electronic Records and Communications by printing it yourself or by requesting that we mail you a paper copy. All rights reserved. When enrolling with the Zelle app you will need a U.S. mobile phone number registered to an eligible smartphone. Colorado Judicial Branch - Self Help - Forms - Miscellaneous Issuing a Subpoena. U.S. This is called fast funds enabled. ZELLE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICE DESCRIBED OR PROVIDED. AS SET FORTH IN THE CLASS ACTION WAIVER BELOW, ALL ARBITRATIONS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS, AND THERE SHALL BE NO CLASS ACTIONS IN ARBITRATION. Attract and retain customers. The money will be received directly into your bank account associated with the enrolled email or U.S. mobile number. Neither Zelle nor the Network Financial Institutions accept responsibility if the other User rejects or ignores your request or sends you an amount that is less than you request. Notifications: will allow you to turn on and off notifications and update how you want to receive notifications. You must have a bank account in the U.S. (not including U.S. If you are not enrolled with the Zelle App: Click on Enrollment from our categories above for further information. Contact your participating bank or credit union support team to request they deactivate the mobile number. *Remember to only send money to people you know and trust. There are three variants; a typed, drawn or uploaded signature. Account: will allow you to update the Debit cardenrolled, contact information and add or change your email address to receive payments. Increase brand visibility with the reach of the Zelle brand. In the event that your transfer exceeds a limit, you will be informed of the allowable amount you can transfer at that time. Still need help? Subject to the terms and conditions of an agreement between Zelle and your financial institution, Zelle will provide you instructions on how to enroll with your Network Financial Institution. IN ARBITRATION THERE IS NO JUDGE OR JURY, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. Hi, we look forward to assisting you with the Zelle app. Youwillbe promptedtore-enroll. Please note that eligible small businesses are permitted to enroll to use Zelle at certain Network Financial Institutions. With Risk Insights for Cell, the issuing financial institution can evaluate important information about the behavior of the recipient`s token in the Zelle network. Those transfers will appear only on the statement issued by your financial institution. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. In other words, service of the subpoena to request documents; Then, 10 days later, serve the subpoena requesting the documents. Agreement to Arbitrate and Class Action Waiver. If circumstances beyond our control (such as fire or flood) prevented the transaction or transfer, despite reasonable precautions we've taken. Any obligations or liabilities incurred by you prior to the date of termination shall survive the termination of this Service Agreement. Please use between 50 and 1000 characters to describe the issue you are having. Debit cards linked to accounts based in a U.S. We will provide you with notice of any such termination or change as required by law. You further agree to comply with any applicable federal, state and local laws in your use of the Service. At this time, a Zelle app user is unable to send to another Zelle app enrolled user. Please immediately call Zelle at 1-844-428-8542 or write to the address above in Section 14 if: IF YOU BELIEVE THAT THE SERVICE HAS BEEN USED TO MAKE AN UNAUTHORIZED WITHDRAWAL FROM YOUR BANK ACCOUNT, OR IF YOUR BANK STATEMENT OR TRANSACTION RECORD REFLECTS AN ERROR IN A MONEY TRANSFER USING THE SERVICE, CONTACT YOUR FINANCIAL INSTITUTION IN ADDITION TO ZELLE. If a User ignores your request, Zelle may decide, in its sole discretion, that it will not send a reminder or repeat request to that User. We may also delay or block the transfer to prevent fraud or to meet our regulatory obligations. By accepting this Service Agreement, you agree that you are not engaging in the business of debt collection by attempting to use the Service to request money for the payment or collection of an overdue or delinquent debt; to request money that is owed to another person; or to collect any amounts that are owed pursuant to a court order. Issuing a Subpoena. If you received a notice that you are trying to send a duplicate payment: To help protect your money Zelle will notify and request additional authorization for matching payments. YOU BELIEVE THAT A TRANSFER OF MONEY HAS BEEN MADE FROM YOUR ENROLLED BANK ACCOUNT WITHOUT YOUR PERMISSION. Governing Law; Choice of Law; Severability. No problem: You will not be able to reset your password without your CVV. See the Zelle App Privacy Notice for more information on how we use your data. Zelle may, in its discretion, determine that you qualify for higher limits on the dollar amount and number of transactions. Do not try to file this sample form. Neither Zelle nor the Network Financial Institutions shall have any liability to you for any transfers of money, including without limitation, (i) any failure, through no fault of Zelle or the Network Financial Institutions, to complete a transaction in the correct amount, or (ii) any related losses or damages. ZELLE DOES NOT OFFER A PROTECTION PROGRAM FOR AUTHORIZED PAYMENTS MADE WITH THE SERVICE (FOR EXAMPLE, IF YOU DO NOT RECEIVE THE GOODS OR SERVICES THAT YOU PAID FOR, OR THE GOODS OR SERVICES THAT YOU RECEIVED ARE DAMAGED OR ARE OTHERWISE NOT WHAT YOU EXPECTED). Enrolled but the money has not been received: If everything has been verified, your sender may request a payment research with their financial institution. You should make sure that your form relates to the circumstances of your case. Gift cards or pre-paid cards from a bank or credit union that do not offer Zelle to their customers. EXCEPT AS OTHERWISE PROVIDED HEREIN, AND SUBJECT TO APPLICABLE LAW, ZELLE MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SERVICE. Your recipient may need to enroll the email or U.S. mobile number used to send the payment. YOU SHOULD NOT USE THE ZELLE SERVICE TO SEND MONEY TO PERSONS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST. If the payment shows completed, but the recipient has not received the money, or you received a notice that the payment failed, the money will be returned to your account. i. Termination/Changes. If your debit card was lost or stolen, please immediately reach out to your financial institution to block or deactivate the card. Whenre-enrolling, your previous profile and Zelle app activity will be deleted, and all pending payments or requests will be canceled. We will send no paper copy of any Records and Communications to you unless you request it or we otherwise deem it appropriate to do so. This is called fast funds enabled. *. THE SERVICE IS INTENDED FOR SENDING MONEY TO FAMILY, FRIENDS AND OTHERS YOU TRUST. I have sent many subpoenas to Early Warning Services, LLC dba Zelle as part of the post-judgment debt-collection process. 1. When you enroll to use the Service you agree to the terms and conditions of this Service Agreement. Download, scan, copy, print, collect or store information located in the Materials or on the website except for Materials for which the print and/or download option has been explicitly provided for on the website, and/or as otherwise permitted by the Website; Bypass any measures used to prevent, restrict or otherwise limit access to the Materials; Use the Materials to in any altered, deceptive or falsified way; Install or copy any unauthorized software to and from the website; Place, send or otherwise transmit any malware, virus or use any malicious programs or techniques in connection with the website; Overload or otherwise crash or attempt to crash the website containing the Materials; Engage in any high volume data transfers or bandwidth use through your use of the website; Use the Materials in association with a service that is not a Zelle service; Represent that you are a Consumer of the Zelle services provided by Early Warning when you are not a Consumer of Zelle services; or. Once enrolled, a Z logo will appear on your profile for each U.S. mobile number and/or email address that you have enrolled with. Select your Recipient from your Recipient list, contact list or enter your Recipient manually. If you believe there is an error with this information, please contact the customer service phone number on the back of your card to have them verify this information for you. 2023 Early Warning Services, LLC. Note: When you re-enroll, your current profile and Zelle app activity will be deleted, and all pending payments and requests will be canceled. Please consult the Zelle Site for exact customer service hours. BY AGREEING TO THESE TERMS, YOU ALSO AGREE TO THE TERMS OF THE ZELLE APPPRIVACY NOTICE (THE PRIVACY NOTICE) REFERENCED IN SECTION 5 OF THESE TERMS AND THE ZELLE NETWORKS E-SIGN DISCLOSURE AND CONSENT (THE E-SIGN CONSENT). If you are enrolled with the Zelle app, please call us immediately at 1-844-428-8542 so we can deactivate your profile enrolled with the lost or stolen Smartphone. However, Zelle reserves the right to charge a fee in the future for any current Service, and Zelle may develop new uses or other services for Users and a fee may apply for such other uses or services. You can send a request for money to friends, family or others you know and trustwith Zelle. Your financial institutions customer support team can help. IN THOSE STATES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY, ANY LIABILITY OF ZELLE, ITS OWNERS, DIRECTORS, OFFICERS AND AGENTS OR NETWORK FINANCIAL INSTITUTIONS IN THOSE STATES IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED ONE HUNDRED DOLLARS ($100.00). A scam is when you knowingly send money to someone you do not know or trust. If you fail to report the loss of your password or mobile device within four (4) business days then your liability may not exceed the lesser of: 1) $500, or 2) the sum of either $50 or the amount of unauthorized transfers that occur before you reported the loss of your password or mobile device (whichever is less), plus the amount of unauthorized transfers that occur after the four (4) business days and before you reported the loss of your password or mobile device, if those unauthorized transfers would not have occurred if you had reported the loss. The Zelle app uses authentication and monitoring features to make your payments more secure and give you peace of mind. To participate as a User, you must first enroll with. Select "Don't have my card?" If that recipient is also not a customer of a Network Financial Institution, or if the recipient does not accept the invitation to enroll, then the money will not be sent. Once we process your request to withdraw your consent to receive Records and Communications in electronic form, your access and use of the Zelle services will terminate. Scottsdale, AZ 85250AND MUST BE POSTMARKED WITHIN 30 DAYS OF YOUR ACCEPTANCE OF THESE TERMS. For more information on Zelle or to view answers to some of our frequently asked questions visit our FAQ page athttps://www.zellepay.com/support. Reduce cash and check management expenses by digitizing transactions request they deactivate the mobile used! App: Click on enrollment from our categories above for further assistance beyond! Enrolled recipients account typically in minutes relating to such damage U.S. mobile number is already enrolled, Zelle! Money with Zelle fees, when applicable, will be unable to or. May be other circumstances when the payment our control ( such as fire or flood ) prevented the transaction transfer! 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