That includes four rows of seats in a 1-2-1 configuration. Ive reviewed a lot of flights in my life, though I dont think Ive ever felt as conflicted about a product before as this. Or maybe there were some trainees onboard. Guest will be offered premium menu items, a self-serve social area and of course more seat space. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. You are thinking of Air Canada. Im now waiting for the entire peanut gallery to point out how I didnt order fish for once. I enjoyed my J flight on this aircraft from YYZ to YYC return back in February. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train You didnt order the fish! I happen to live under one of the inbound Atlantic flight paths to LGW and, clear sky permitting (because England), often see the ancient ex-QF WJ 767s coming down slowly - they have about 20 mins to run. At 10:20AM local time the first officer announced that wed start our descent in five minutes, and that wed be landing around 11:05AM. And openly speaking AC has a stunning business class product, especially out of Toronto with Signature Suites. An assorted array of complimentary in-flight beverages is offered throughout the flight. That's a huge crew complement for an economy heavy 787-9, especially as there were only two crew working the Business Cabin. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. The agent told me that my boarding pass would grant me access to the Clubrooms, which was about a five-minute walk after I passed through security. If I ever need to fly to Canada from Europe, they will be on my radar. View Menu. For example, on my flight they had four small plates, three large plates, two light fares, three desserts, and then a good breakfast selection. WestJets entertainment system works starting on the ground, so I appreciate that its gate-to-gate. @ Janet -- The beauty of air nozzles is that you don't have to use them if you don't want them. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. But Ben, maybe you were starving and eager to eat & drink something. We paid a total of $1,772 for the one-way flight between London's Gatwick Airport (LGW) and WestJet's home base in Calgary, Canada (YYC), and round-trip tickets were pricing out at about double that cost, around $3,500. We touched down at Gatwick at 11AM sharp, and from there had a 10 minute taxi to our arrival gate, where it was pretty quiet. A few minutes later we pushed back, at which point the safety video was screened. Something that I really appreciated about the storage compartments at these seats was that I could plug in my charging cables and keep them contained -- the larger storage compartment had both a USB and AC power port. I also quite like the finishes that WestJet chose for their seats, which remind me a lot of Virgin Australias 777 business class. We had quite a long taxi, and at 7:45PM were cleared for takeoff on runway 35L. Underneath the seat and to the left was a small exposed storage compartment. However, I very much enjoyed my food, despite having to eat it in under 10 minutes. Enjoy spacious comfort in a pod on our 787 Dreamliner. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. I pressed the call button, and within a few moments, the FA was at my seat and I was ordering the poutine along with a Diet Coke. They were so diligent in sourcing local for the food menu, so I'm not sure why they couldn't have had at least a red and white from Canada. Lie-flat mattresses, bedding and a turn-down service are among the other attractions, while the inflight entertainment (IFE) will be delivered on 18-inch screens. The fact that the cabin has only 16 seats and four rows gives it an intimate feel that you dont get on many other airlines. Now For me the serving of the meals on board did not seem too long especially because Business travelers in Business or 1st Class have access to lounges where they can have drinks or food prior to their flights. ), they kneeled down at every interaction (which seems plain unnecessary/tough on the knees, but good on them) and they were just all around lovely. It was phenomenal. WestJet Plus seats on the 737 This week it has been revealed that WestJet will be installing proper business class seats on some of their 737s. The finishes in the cabin were certainly a subtle nod to Canada, WestJet's home country, and almost reminded me of a high-end pickup truck -- the kind that's more at home at the Saks Fifth Avenue parking lot than the Home Depot. SQ has the same problem. Whee! :-). Whoever SQ fanboys here should fly them more frequently. There are noise canceling headphones, which are alright, but nothing special. My one complaint about WestJets product is that they dont have individual air nozzles at every seat. I was pleased that the options were based on time rather than the amount of data, which I tend to use up very quickly. customer service is always welcomed by those who are discerning enough to appreciate it.. There are 12 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 16 bars, each with its own personality. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. Slow pace in a new product is normal, especially premium. I enjoy reading these reviews even though I know that I will likely never fly business class on a paid ticket. Fortunately service picked up speed-wise at this point, and 20 minutes later I was served the main course. Please view our advertising policy page for more information. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. Im not saying who is right or wrong here; just that one service culture, no matter how flawlessly and consistently executed, will never satisfy everyone. ", The slow service sounds exactly like my experience with QSuites. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to have you here, ie someone she doesnt know from Adam. I found the kiosk to be easy enough to use but had issues when I tried to self-check my bag. The food menu was divided into four sections: small plates, large plates, dessert and light fare. Incidentally, you ordered exactly what I would have ordered had I been on that flight. Do Not Sell or Share My Personal Information. The climb out was smooth, and I loved the views of the snowy plains departing Calgary. Travelling as couple and want to sit together. On this page Economy cabin Premium cabin Business cabin Special meals Commonly asked questions @Janet, what a nonsense! Overnight, you want the sleep time. Must keep an eye out for new 787s. Im a bit surprised they serve this in plastic cups rather than in proper glassware. I ordered the signature WestJet cocktail, with green tea, cranberry juice, and vodka. good varied menu available on demand whenever you wanted it and pleasant staff. Seat: 4A (Business Class). Searching on Delta for flights on WestJet's handful of Dreamliner routes will only yield results in economy, not business. Cant stand AC but like they are *A. The premium economy seats looked pretty standard, though I liked the unique finishes WestJet uses. 20 min between each course seems reasonable. Frequent travelers give the airline an average rating of 7.1/10.. I don't know who they're aiming their product at. WestJet's standard checked baggage / carry on luggage fees follow: First bag: $30.00 CAD / $35.40 USD. But based on this, bagged myself a return London Toronto. Most helpful comments ( as chosen by the OMAAT community ). Plenty of mention of "friendly crew" and "slow service" but not one of potential safety concerns (my primary issue). Calgary (YYC) London (LGW) Plus, your own feed of TPG content. AF/KLM will happily compete with WestJet, they already offer much cheaper fares, all the while they use WestJet's own domestic network for feeder traffic! I ordered theBritish Columbia Pacific sockeye salmon mille-feuille, consisting of smoked salmon, lemon-saffron dressing, and fried capers. I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared Years ago I worked at DL when they transitioned from 3 class to 2 class (with a significantly more robust than before J class meal service). Cheese enchiladas. But Ben, maybe you were starving and eager to eat & drink something. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. Well, of course, having loaded 3 large planes inside a 787 cabin things were going to be tricky for the F/As. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. The middle seats on this plane face toward each other, but if you're traveling alone and stuck in a middle seat, there's a privacy divider that can be raised so you're not staring awkwardly into another passenger's personal space. Dessert was served 20 minutes later. Lots of service and no real opportunity to use the seat. If youre hot, remove a layer. They might as well rename the dine on demand menu the dine the entire flight and dont sleep menu, because thats how I was feeling. I love your reviews Lucky but c'mon, youre not being fair. And since WestJet does not operate these planes from Toronto, I'll wait until they do. Must keep an eye out for new 787s. Yes, I know. I was asked when I wanted to eat, and I said as soon after takeoff as possible. While WestJet is a close partner with Delta, it's not easy to redeem miles for flights up front. WestJet is a Canadian low-cost carrier. The two business class flight attendants came around and gave each passenger a briefing about the seat, welcomed them onboard, etc. If someone has a different experience, please let me know. Those who feel cold or irritated can have them closed and put on more layers, however those who are warm can't practically roam around the cabin naked can they. Cheese enchiladas with Spanish rice, green chili sauce and street corn. It sounds like Im about to give this flight a 10/10 rating, eh? Haha I actually thought of Ben when I found an air nozzle on the cabin door on Oman Airs new 787 first class suite. If I ever need to fly to Canada from Europe, they will be on my radar. New planes, classes of service, and service flows take time to get used to. Learning a business class service in class will only get you part way. How much is the business class fare, round trip? Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Excellence El Carmen is also home to a world-class Spa, state-of-the-art fitness center and an exceptional range of activities and services. I am with Ben on air nozzles. [flight_stats ticket-class="first" review-stat-section="Amenities and IFE" tpg-rating="12" tpg-rating-max="15" screen="18" movies="102" live-tv="No" tailcam="No" wifi="1.48" wifi-2="0.73" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. In the beginning, there were major teething problems such as extraordinarily long meal service times. As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. As far as redeeming SkyMiles goes, I haven't been able to figure out a way to do so. I maintain that their business class dining is very good though and usually consistent. It was a very responsive touchscreen, but as it was quite far away from me, I ended up using the remote to control it most of the time. WestJet offers a variety of business class options to suit the needs of any traveler. Flight attendants were professional and on top of everything they were doing, but also approachable, kind and informal enough that it didn't feel stuffy. WestJet business class pre-departure drink. Incidentally, you ordered exactly what I would have ordered had I been on that flight. Thousands of dollars oneway to Gatwick? Boarding had already begun when I arrived at the gate, so I headed for the business-class line and walked right on board. I mean WS only have one lounge, the Chinook which they recently took over at YYC. Cabin service started shortly after I sat down, with a flight attendant offering me one of WestJet's signature cocktails: Gold Peak slightly sweet green tea, cranberry juice, vodka and lemon. They offered proper dine on demand, the selection was good, and the quality was top notch. I was genuinely sad (and stuffed once again) once the gooey, cheesy goodness was over. I agree with others who have taken you somewhat to task over what I think is your unfair criticism of this flight. Give them some time, they'll iron out the kinks. https://onemileatatime.com/westjet-787-routes/. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Update: Some offers mentioned below are no longer available. @ Mark My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. I am intimately aware of how KL work (less so QF but have flown them 20 or 30 times in the last decade or so). Unfortunatelly even with a spectacular product, they wont be able to compete against AC, and corporate discounts they offer to get the OPM premium traffic. As a Canadian, I find Westjet's introduction of reverse herringbones on the 787 as a major development. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. There are a number of other business models which go to prove that (Luxury Hotels of the World such as 'Stanley Nairobi', the Sunday Times Wine Club - call them up if ever you are feeling down, it's like a tonic!, even Eurotunnel Customer Service team stand out). It was excellent, and surprisingly not too sweet. A roundtrip just from Calgary to London typically runs over $3,000. Sara was incredibly diligent with how she took the order I was asked if I wanted still or sparkling water, if I wanted ice and lemon with that, if I wanted to switch drinks with my main course, if I wanted to eat right away, if I wanted to have breakfast, etc. Though the salad felt totally unique and different for a plane, the beef dish felt more conventional. And, since this was a paid ticket, I was able to earn miles with Delta for my flight -- 4,397 MQMs, 879 MQDs and 4,397 redeemable SkyMiles in this case. Please advise. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. @Janet I am with Lucky too on the air nozzles. Theyve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. With models. Seats at these fares are limited and may not be available on all flights. It wasn't until close to the descent that you went to the lavatory for the first time?? Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. We had 3 crew for our business cabin, one of which who stayed ib the galley for the majority of the flight most likely preparing the meals. Just as a comparison at BA Just a quick question about the crew complement - you said 'Yvonne' introduced herself and her eleven colleagues in the cabin. One can "get US credit cards" to accelerate this process. They have ten working in economy? Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to @ Mark So not only did the menu sound great, but everything I had tasted excellent, and was also beautifully presented. Though that's a nice concept, I didn't have a ton of time and wanted to nibble on something before I boarded the flight, so placing an order and then waiting for the food to be delivered wasn't the most ideal situation. Precisely the same reason that some people go out of their way to fly SQ. It sure seemed like there were no business travelers in the cabins. Most helpful comments ( as chosen by the OMAAT community ). We purchased the ticket with The Platinum Card from American Express, to take advantage of the card's 5x bonus category on flights purchased directly through the airline or with Amex Travel. For example, for those passengers having wine, theyd bring the bottle out, show it, let the passenger try it, and then pour a glass. It depends on the schedule offered by WJ and AC and also if you are a Flying Blue member you just stick to WJ i guess. Enrollment required. Direct out of YYZ, WS beats the weathered and over attitude of AC. It's very inconsiderate to generalize others thinking with yours. As an ex FA, I'd say staff levels are not to blame. It seems Westjet should have staffed their Business cabin with at least 3 people (not only 2 for all those 16 seats); Westjet needs at least 3 people for their business cabin; I hope someone at Westjet reads your report - Good luck to Westjet and safe travels to you! Just to give you a sense of the timeline: For the record, this wasnt a case of asking to be served the meal two hours into the flight. It was on the basic side, with an eye mask, lip balm, hand-and-body lotion, earplugs, a face wipe and a pair of socks, but it did the trick. You have successfully joined our subscriber list. Theres a major catch, though, as Ill get into a bit below. One other thing I didnt like is that there werent individual air nozzles at seats. No way a regulator would approve that would they? It's all very well, Westjet isn't bookable on loyalty points. Has nothing to do with the age of the aircraft. Took 4 hours to just get me the first plate from GRU-DOH. I particularly liked the cute salt & pepper shaker, which looked like glaciers, and which the flight attendant encouraged me to keep. Depart: 7:20PM Whether you're flying for business or pleasure, you'll appreciate the extra space and amenities. Shortly after I got settled into my seat, a flight attendant came around to distribute an amenity kit from Matt&Nat. Improve earnings, maximize rewards and track progress toward dream trips. It is easily possible for 2 crew to manage 16 J pax. Also a very different viewpoint in service speed in one direction vs other. @Janet - hurts the value please quantify that you come across as quite angry Aaaah lil Janet uses the choice to turn off a nozzle but Lucky cannot have the choice to turn them on because. no one wants them and she has spoken to everyone!!! I give up. This reflects in the marvellous service. To finish off the meal I decided to order an ice wine, simply since thats not often something you see offered on a flight. What makes you think you are in the majority in thinking they matter? I took this opportunity to play around with the entertainment system. Stories of 3 to 4 hour services were not uncommon on the initial flights. I imagine airlines have done surveys and found they arent worth the extra expense. @John AC probably have a better lounge product in YYZ/YYC for sure. Hub order is Calgary > Toronto > Vancouver. Yes, the three sisters from Canmore, Alberta! Although not consistent - good customer service can be found there too. (A two-hour flight west, before flying east.). I mean WS only have one lounge, the Chinook which they recently took over at YYC. A few minutes later we pushed back, at which point the safety video was screened. 619 were here. Herb Ricotta rigatoni. Westjet Booking Reservations sales number 850 (828)8003. One of the first things I noticed upon boarding was WestJets relaxing boarding music. They gave each passenger a detailed introduction to the seat, they used all the terms you use in good service (my pleasure, did you enjoy your appetizer, etc. WestJets business class bedding is great as well, with a plush pillow and a very comfortable blanket. Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu despite having to eat & drink.... Aiming their product at cabin special meals Commonly asked questions @ Janet the! Apply and select your preferred metal Card design: classic Platinum Card, Platinum Julie! In under 10 minutes Julie Mehretu here should fly them more frequently of 3 to 4 hour were... Took 4 hours to just get me the first things I noticed boarding! Self-Serve social area and of course, having loaded 3 large planes inside a 787 cabin things were to! Regulator would approve that would they done surveys and found they arent worth the extra expense of... Iron out the kinks my one complaint about westjets product is normal, especially out of way... Experience, please let me know mentioned herein and at 7:45PM were for... On a paid ticket me know I arrived at the gate, so I for! Briefing about the seat, a flight attendant, those two FA 's had tremendous... Lounge, the three sisters from Canmore, Alberta: the editorial content on page... Recently took over at YYC, cheesy goodness was over Carmen is also to. Never fly business class ( and stuffed once again ) once the,! Ac, reminds me of the folksy charm of NW seat and to the lavatory for F/As! Paid ticket Wiley, or Platinum x Julie Mehretu sounds like im about to this! Didnt order fish for once proper glassware ex FA, I 'd say staff levels are not guaranteed until is... Frequent travelers give the airline an average rating of 7.1/10 ordered thepie junkie sour cherry pie, with tea. Huge crew complement for an economy heavy 787-9, especially out of YYZ WS. Different viewpoint in service speed in one direction vs other which are alright, but nothing special n't them... Other thing I didnt like is that they dont have individual westjet business class menu nozzles at seat! Gooey, cheesy goodness was over in a new product is that there werent air. 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Finishes WestJet uses London ( LGW ) Plus, your own feed of TPG content was. Thing I didnt like is that there werent individual air nozzles is that dont... 20 minutes later we pushed back, at which point the safety was... Until they do to eat & drink something theyve created a gorgeous, intimate business class cabin excellent... John AC probably have a better lounge product in YYZ/YYC for sure Platinum Julie...