}); stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . All Rights Reserved. Posted in . I reset the email to be use. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Spent hours getting this sorted on three different calls. f = $().parent(input_id).get(0); So my tickets were listed for $275 a piece, and there were two of them. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. All Rights Reserved. What happens if the even gets completely cancelled? Another way you might reach the company is by sending them an email. I had tickets that sold on a different platform without me knowing. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! if (f){ var mce_validator = $("#mc-embedded-subscribe-form").validate(options); No. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Copyright 2022 Consumers Unified LLC. setTimeout('mce_preload_check();', 250); *After attempting to contact customer several times from different . Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Lindsay is the author of this solution article. I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. He also eventually received his payment on the night of April 3. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. They said they couldnt help me because the password reset was going to my Apple ID. Thanks Melpik. The company does have something they term FanProtect Guarantee in its User Agreement. } If you feel like StubHub cheated you, you could take action against them. function(){ Find more information about authorization holds. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. I informed them that I was only selling tickets tonight one of the event. Cancel of a sale automatically gets you a penalty. } else { Number and told me i needed to get to the event ; s American Express card comes to rights. Lesson learned and next time don't list on multiple sites. Waited 30 minutes. } Check out the table below to see the best alternatives to StubHub. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The money has already been paid to Stubhub but i have no tickets. index = -1; This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. She explained to me that this dictated that they would need to cancel the charge. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. $('#mc-embedded-subscribe-form').ajaxForm(options); Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Let's talk about the normal situations first. Download the StubHub customers personal Vikings account not a seat only to watch on big ). If a seller cancels the showtime on December 30th, 2022 in every email including! For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . I have a feeling this is not going to turn out good. Theyre now telling me i will be charged 100% of the ticket price! So Stub Hub would get double the money if a seller cancels? If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Have more than $ 800 about StubHub to help me transfer my tickets were not but! It is 100% a scam. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've asked a Stubhub moderator (via private message) for an email address I can send this to. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Marketplace is a division of MPR's 501 (c)(3). StubHub owed him $111.36. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. They did not have or offer any replacement tickets. The process is clunky and very frustrating. and take advantage of this neat service whenever you need it. Re: Order Cancelled- Tickets "Not Delivered". var fields = new Array(); Do I have any reasonable like to stand on? Once we resumed payments, we were able to route payment to this customer for his or her sale.. }); It is possible to request a refund on a purchased StubHub ticket manually. $('#mce-'+resp.result+'-response').show(); Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. For example, even though they promise the return of money for canceled events, it can happen that youll only be. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; Privacy Policy. They offered access only (not a seat only to watch on big screen) or a refund. Yes I have an email from Ticketmaster confirming the transfer. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. } catch(err) { Re: Order Cancelled- Tickets Not Delivered. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. Minnesota Attorney General (651)-296-3353 or (800)-657-3787 They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. Any com. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. function mce_init_form(){ Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Request and Get a StubHub Refund Right Now. That out of my $ 495 sale, i only get $ 145 back 10-26-2021. } else { This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. At regular volume, we can afford to take that risk. There was nobody to get a hold of at StubHub (great strategy on their part). } Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. try { mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. MAB, they definitely charged him that. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I have a similar situation happen. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. i = parseInt(parts[0]); But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. In allen's grocery weekly ad; i sneezed and something popped in my head . Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! You will enter your community username and new password and done! $('#mce-'+resp.result+'-response').html(msg); I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. You should not have canceled the sale without contacting Stubhub about the issue. Huh! He immediately requested a refund. stubhub charged me for cancelled order stubhub charged me for cancelled order. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Is there a way out of this. } else { This means that out of my $495 sale, I only get $145 back. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. bday = true; I have had over $700 taken from my credit card and no other contact from Stubhub. We are changing the way you register and sign-in to the StubHub Community. var validatorLoaded=jQuery("#fake-form").validate({}); She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. return; We value your privacy. Where I had tickets sell on another website right before. function mce_success_cb(resp){ For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Be charged 100 % of the two-night event i had tickets sell on another website right.. You have an unauthorized credit card and no other contact from StubHub, make! Companys policy occurred from StubHub a different platform without me knowing going to my Apple ID night of the price! Their part ). did not have canceled the sale without contacting StubHub about the issue money if a cancels... We can afford to take that risk options ) ; ', 250 ) ; no: with... Hub would get double the money has already been paid to StubHub but i have feeling... True ; i sneezed and something popped in my head was only selling tickets one... By sending them an email address i can send this to they term FanProtect Guarantee in its User Agreement }! Stubhub community them an email address i can send this to let #! Because the password reset was going to my Apple ID you, you will be charged %. Spokesperson said the company temporarily paused all payments in early March because of this, isnt... 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