Subsequently we noticed the other side not quite right and found the wood frame, holding the reclining rail, to be broken. (Wow, real leather on a sofa is not cheap! We found just what we wanted, at a good price, and with prompt delivery this week. We Owned Our 'New' Chair Over 2 Months Before Fixed. I went in and an older woman helped me. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. I waited nearly 7 months form buying to actually getting it and am completely let down. Both brands offer several recliner types, with varying materials and colors for the covers. Professional Gaming & Can Build A Career In It. These brands sell living room, dining room, and bedroom decor, though La-Z-Boy has options for kitchens and patios as well. The brands La-Z-Boy and Barcalounger have become almost synonymous with recliners. Cut cost.I get it.Make it last. Thank you! Especially since my total bill was $4800.00 on sale. Its a matter of someone falsifying records and failing to communicate vital information to me, the purchaser! Is it possible to slip cover lazy boy furniture and a stressless recliner? They would even think about assisting me with putting it in the back of my truck. DID I READ THATCUSTOMER SERVICE REPLY CORRECTLY???? I thought that I was spending extra $ and time to get something nice, but I couldn't have been more wrong. 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. She's had to talk to these people while on her job, we've both had to take time off of work, she had to discuss it again while on a recent vacation. England said to be a "lower tier" of La-Z-Boy. Furniture delived on time, and everything great. Admittedly, we called after the deadline (by 1 day), but When we did call, the customer service person was the rudest we have ever experienced. 50*20. We ordered it any way as what do I tell my wife at this point. Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. She said this will be the time when we get the best price since it is La - Z- Boy's best sale they offer. | Weight limit - 500 lbs. If you stop in ask for Joe, he was awesome! During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. Then call the furniture store and tell them they're free to come pick up their junk. We filed a claim. We got excellent and friendly service from Linda Evans. Very poor quality, just over 2 years old and it's already broken down and not very comfortable. I would LOVE for them to give me back the money and get this piece of garbage out of my living room. The few things she didn't know she was happy to find out for us and did so quickly and pleasantly. We had done a ton of research online and it was time to go look at real ones and compare. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. Patty knows how to treat a customer. I know, I know the "dreaded" recliner. I called the repair department and had to wait 3 months for an appointment. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. 13 months after delivery. She wasn't pushy like most sales people in furniture stores and gave us space and plenty of time to discuss what we wanted to order. Can never go wrong with La-z-boy! The customer service is all but non-responsive. The prices for Ashley Furniture sofas fall in the range of $500 to around $2000. Hours on hold trying to get this fixed. This allows you to get a great deal on furniture year-round. Found a decent looking couch and loveseat at La-Z-Boy that was very comfortable. My 3000 $ chair stopped working 1 month after I received it. Thank you Linda! I tested one of the windows and I've got to admit the stormy blue is a better contrast. I see from the other two reviews on this site that we are not alone. I initially had concerns about the company as a third-rate furniture store and now my concerns have been proven true. Very helpful and friendly, got me every discount he could. He was able to get under the showroom chair and plug in my remote, then get under the footrest to get the number I needed to order a new remote. Treated us like our sale mattered. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. Service was delayed two months until December 10, 2020. Geddy was very interested in working with us. Once received I was to call for service. Pros of Lazy Boy Furniture. I am sensitive to bad sales experiences, they make me crazy. So many fun choices with such comfort. Since then no part has arrived, no notice given, and I waited two hours on the phone to attempt to obtain service, to no avail. Expected much more for my hard earned money. We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I. bought a love seat and sofa recliner and they are quite lacking in comfort. Call every furniture store near you.including the high-end furniture stores, JCPenney, Macys, Sears & Relax the Back and ask the brands of recliners they carry. The delivery was on time and professionally installed. One broke completely apart and another cracked. Ideally you want a store that will handle everything and you can just sit back. They called and said our time was 9am to noon. Will certainly NOT ever buy a Laz Boy product again. You can feel the framing through the seats. La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. He was very welcoming/not pushy (as I've found some furniture salesmen to be) I sat in one chair and it was like I had melted into a (very expensive) cloud. I had purchased the recliner for $599. I waited a week or so for someone to contact me, but no such luck. Everyone Was Very Pleasant, But, Their Company Has Struck Out. La-Z-Boy just happened to have a set that I liked. I agree that Ashley is a large player in the furniture market, but both La-z-boy and England manufactures pieces in East TN. Patty was very helpful, made us feel like she wanted us to be happy with our choices rather than just make a sale. We have had a Lay-z-boy sofa on order since October 2020 with no delivery. La-Z-Boy carries swivel chairs that rotate, gliding chairs that offer rocking relaxation, chair & a half models that provide oversized seating, sleeper chairs that can convert into a twin sleeper, and even Duo chairs that have the clean style lines but also a reclining capability. Still on hold 1 hr and 27 minutes.ridiculous! We had our eyes set on a particular sectional but was too big for the space. Top Rated Best Home Furnishings Vs Lazy Boy 1 Christopher Knight Home Neville PU Push Back Recliner, 2-Tone Brown 1 Buy Now Normal: 38. (That should have been my first warning sign, product should have at least basic quality to start.) 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. He asked if i bought a warranty and i said no. Here is what it offers: Two colors - Choose between neutral granite and luxurious walnut. We chose to pick up our chair from the warehouse ourselves, but delivery was offered to us for free. All in all it was a good experience. Almost all of their cushions were attached, so that is good. I paid over $2000 for a recliner in 2018. In short, Lazy Boy (or at least Lazy Boy of Arizona) does not have the quality services of Lazy Boys of the old past. Their leather furniture is uncomfortable, we ended up selling it at a consignment store. . His problems are in the shoulders. When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. After hearing this from the salespeople, I was in such disbelief that I contacted LA Z BOY Corporate Headquarters in Monroe, Michigan to verify that claim. Store had a great collection, helpful, yet no pressure sales people. He then lied about the transaction, and indicated I was willing to accept an "open box" item - even though I had said the opposite in my e-mails to him. We had an excellent experience. Thank goodness I won't have to go back to this store for any future purchases; this sofa should last us for a long time, and I won't have to be subjected to another La-Z-Boy sales person's style of indifference and lack of caring. Creating A Local Server From A Public Address. He pointed us in the general direction of what we were looking for and let us roam. I've owned a recliner from them for years and have enjoyed it. I guess I will just have to convince him to go shopping with me so that he can try out the chairs. We bought two Lazy Boy recliners in 2001. We feel very confident with our selection and will shop here, again in the future! Best ever if you need to sleep sitting up. We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! Special ordered a leather recliner. The first priority we had when we discussed our original requirements for the chair with the salesperson was that it had to be a wall-hugger recliner, because it would be located in a pathway from our living room to the dining room. Highly recommend asking for Patty. My complaint was elevated, Lazy boy took the time and consideration in resolving my complaint giving me an option of store credit due to the seriousness of the repair (frame and structure damage). While most customers think of them as pricier than most discount stores, they offer a higher value than most for the price, which extends to their full catalog. Service/Design/Furniture - 5 STARS! Second and most important, the additional warranty they will try to sell you, doesn't cover the furniture unless it's accidental. They took the information off of the recliner and stated that someone would contact me with a quote. This is the short version. Fabric was stretched too tight on the backs causing it to rip & fray exposing the padding and frame at the bottom of the chair; staples showing at the top of the chairs because the fabric wasn't cut long enough; pointy bumps where the fabric joined the wooden legs. Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. I was very interested in buy a Recliner, but received Horrible Customer Service in Rockwall Texas. BUYER BEWARE! When I recline, I need to force the lever down hard in order for the footrest to not fall. She gave me the number, I called it, and learned that they would arrive within a specific window of time. I've always liked the massage recliners, but just can't bear to have one in the family room. So I called the store and asked for the person and the receptionist stated he was at a different location and transferred me to the warehouse which only has an automated phone system. I bought a Laz-Boy leather recliner two years ago. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. so since we couldn't get them to look at it we came home and my husband cut new board and fixed it himself. Our friends who ordered same time from Tyners have been sitting on their furniture for months. Have a Christmas celebration with no furniture Its horrible. About 12 years ago my wife and I bought a living room set from Lazy Boy and it was great quality. Very disappointed and frustrated with this purchase. No longer the American made quality furniture. However, we aren't fans of leather seating, so ours is fabric. Even the delivery men wereastounded and took pictures. Great customer service. We just had a GREAT experience with Patty. This was at no extra cost. We went home and thought about what we wanted to do. Doug helped us and was good at leaving us alone for a bit and then coming back to check on us when we needed it. Do you remember the name of the style? I love to sit in it because it reclines so far back and up and when you're sitting in it, you don't have to look at it, and it is pretty good for napping.:)Dee. End of story. My furniture store sent an England repairman out to assess theissues. Patty Stratton helped us, and let me tell you this woman is what every sales representative anywhere selling anything should be The product, quality, price, etc. Really mad at ourselves for not paying much less for a better quality couch and loveseat. I was very happy with their response and happy with the Store Manager (Jason) in Louisville to help resolve this issue. We wanted quality, comfortable furniture that would last. Got a call 6 weeks later and they delivered and set up for me. No where near the quality we have gotten in the past. Here is a link that might be useful: leathercraft recliners. The customer service of this place is terrible. For a senior citizen to pay almost $1500.00 for something which they still have not delivered is unacceptable. Check Price on Amazon Best Wing Back Recliner My husband has a very physical job, so he has always had a recliner. The cushioning has all but disappeared in less than a year and you only feel the frame when sitting down. Customers tend to have good things to say about the perceived quality of their La-Z-Boy sofas and sectionals, although they can be a quite bit more costly than other competitive options. See how it all works here. Great service and the best customer service from patty. TERRIBLE product. Go get a Flexsteel instead! Came back and was helped by Frank Zavaleta. I doubt that I will ever purchase anything further from LazyBoy. By comparison, on two separate occasions in recent years we've bought La-Z-Boy chairs (first a pair of recliners, then a pair of gliders), which have proved to be sub-standard. Then we got directed to a "district manager" Jonathon. Really satisfied with our purchase. Really?? Be warned - this stuff is now junk, but the price doesnt reflect it. Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. Meghan was very knowledgeable and helpful in helping us get a recliner to fit my dad's needs. We picked several items on sale and she was pleased we got a good deal rather than trying to up sell us. However, there has been some mixed feedback when it comes to recent in-store shopping experience, longevity, and customer experience over the last few years. Michael checked in with us a little later and we told him we were going to sleep on it and make a decision later, he said no problem and gave us his card. Mom was so tired and he made our shopping experience so pleasant. for 12 mos - Total $689.991 with a Wayfair credit card Shipping to Boydton - 23917 1. Image source La-Z-Boy. They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. I'll be ecstatic if it lasts 10 years. The staff is very friendly and will take all the time you want to answer all your questions and find a great fit for you. I have no doubt that they'll last me a very long time - which is what I'm wanting. The store that carried the chair offered me a credit towards a different chair as mine was a discontinued model, but I find that unsatisfactory. and focused their work, they could address every concern. I paid top dollar for this sofa, quality is poor and customer service is worse. They definitely get 5 stars! Banks will reverse a charge while negotiation is ongoing with a merchant, however, they can (and do) change their minds. I think that this is an excellent furniture store, though my only con and concern is how pricey they are for things that I just don't agree is THAT good of a piece of furniture. We ordered 2 recliners and got our choice of color and texture. Within 7 mos they had to come and replace 2 pieces on the back of my couch the metal popped out and made 2 holes in my wall. Top Quality Alternative: Browse Wayfair ReclinersUnlock The Coupons. I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! Huge red flag and wish I knew before buying. Hours online to try to get a service appointment. You might even hear people referring to their reclining chairs by this brand name even though there are many other recliner manufacturers, such as Ashley, Bassett, and Lane. Going beyond recliners, you can purchase actual theater seating. Practical due to the many available retailers. Although they try to push their spray-guard protection pretty hard, I declined this option. All the connections are tight, and the other side works fine. 1. Most people who have commented on a particular brand and its durability have referred to furniture they've had for many years - a testimony of how reliable some of these brands were in the past. Ordered a $3000 electric recliner in black leather. However, whenHe came down to totals, there was no negotiating the final price. Trust us , we own several rooms of cheaper furniture we are much happier with and firmly believe they are much better quality and more comfortable .. Also just noticed a possible " dangerous design problem" of chairs completely tipping backward while sitting in them .. Stay tuned because we have no idea how Lazy boy is going to handle this issue with brand new chairs .. We were very happy that we were not pounced on by a sales associate when we entered the showroom. I have to add that I have had to deal with the effects of an incurable form of leukemia for the last 9 1/2 years, which has left me with immense bone pain, fatigue and hair loss. I'm looking for fabric rather than leather, as leather just won't work well in the room. We haven't received our furniture yet (it can take up to 4-8 weeks for some pieces), but we are looking forward to it. After delivery, we almost immediately had problems with the coloring of the leather wearing off. She said I will bring you my work sheet. She said the price is the price .No discounts. We got our own handyman. They convinced us of Lazyboys famous good name Leather reclinervoering terrible quality and no assistance for repair from the company, Worst piece of furniture I have ever purchased. He didn't pressure us and let us take all the time to look at couches. Never thought I would buy anything from here because of price. I will remember him the next time I am in the market for furniture. It's not the furniture of our past fondly remembered. I suppose that couldbe from England or the transport or the delivery. Okay so who am I kidding. I've also collected some La-Z-Boy Furniture review scores from a few different websites to give you a broader view of the brand: SlumberSearch: 8.1/10 average score based on 171 ratings. Made in America too! We have had other Lazy boy furniture in the past and that was always a requirement in a recliner. Tomi Webber was great . Today, August 12 I have been on hold so far 1 hour and 10 minutes. When it comes to your own comfort, your own body is the only North Star. It was pretty bad. I'm finding it annoying because DH reclines then leaves the footrest up when he gets up. So, the claims in the SB store that they could do nothing appears to be their choice. We are very happy with the customer service and will be back. Patty sent us home with fabric swatches while the factory built our items and the items arrived as promised. Design-Build Firms Interior Designers & Decorators Kitchen & Bathroom Designers Lighting Designers and Suppliers 3D Rendering Sustainable Design Basement Design Architectural Design Universal Design Energy-Efficient Homes Multigenerational Homes House Plans General Contractors Home Builders Kitchen & Bathroom Remodelers Home Remodeling Flexsteel and La-Z-Boy are both well known companies, widely recognized for their recliners. The experience dealing with La-Z-Boy has been awful from the start. We were helped by Michael. Thank you, Patty!! Another 3 Or 4 Weeks Go By. I was told that they dont cover regular wear on the leather. In addition to the top categories above, La-Z-Boy offers a wide array of other home products, such as: La-Z-Boy Furniture can be found across North America and in multiple worldwide destinations. Some things I could only find for sale online, and of course we would want to try them out first. My mom even said you can now notice the drapes. Moving into a new house and stopped in to the La-Z-Boy store to look at sleeper sofas and dining room sets. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. We have a leather recliner from Crate and Barrel which seems to be holding up well, and doesn't look too "recliner-y". The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. Delivery was very simple. It took a year to get the thing then it literally fell apart after another year. There have been so many problems with our furniture order from La-Z-Boy, it's hard to know where to begin. Also, when my husband and I came to pick up the chair the next day we noticed slight imperfections with the wood of the chair and she was very thoughtful in giving us the choice of the floor model or touching up the wood and discounting 5%. Patty's knowledge of products, cheerful personality, and professional conduct make her a rare find in the retail world. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. We've never been emailed back. I understand the time frame but the board was a plywood board and had knots on both sides where it broke and there were several missing pieces of board inside the plywood board itself. Do I spend money on another flight and again leave a condo we are paying big money for? Lane Home Furnishings Lift Recliner. No budging on the final fees. Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. Outstanding service Joe really took care of us. The drapes are in! I have purchased a number of recliners from Lazy Boy. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. She is attentive without being pushy. I had kept it covered from the beginning and at some point I stopped covering it because no one should have to cover up the furniture. Bottom Line - Inspect Carefully Any Product From La Z Boy Because Their Customer Service Is Horrible. lol. The sales rep hadn't received my messages. On November 1, 2021 we purchased a lounger and fully paid for purchase. No one could answer me. Overall, great in-store and follow-up experience but delivery you may wish to consider someone else to move your furniture unless La-Z-Boy takes delivery in-house and not use 3rd parties. I gave them the full list of issues that I was having with the chair and asked them to please consider making it right. I would buy something locally and not wait for it to be shipped, due to custom order (which was news to me that our order was custom). I went to the Bakersfield store to find a chair similar to one my husband had just purchased. Both are leather. We have waited since September for the sofa and since the middle of January for a repair. Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. May all benefit! Some links on Slumber Search are referral links. I have not heard of Bradington Young before, but that doesn't mean much. I had purchased a "recycled leather" recliner in 2013. Patty Stratton is absolutely the best. It's the only recliner that lets you recline the back without lifting the leg rest. The price was fair, in line with the competition or a little better, based on our research. I didn't think so much about it at the time, but I wish I had. The brand also offers a full selection of household furniture and home decor. Our salesman (Doug) was helpful and patient, helping me and a friend (interior designer) select new furniture for my living room. We bought a lazy boy loveseat. Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! My DIL borrowed it during both of her pregnancies because she couldn't sleep lying down. I have also tried to leave a review on the website 4 times now and apparently leaving a 1 star review violates their policy. Forget bulky, hulky eyesores. Best home furnishings vs. Lazy boy recliner The difference between these two options is mainly in variety and strength. Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. Not even done paying for these couches and the cushions are already flat and material is wearing thin. The attitude of the representative I delt with was like "What do you want me to do about it?" I remember the service was good back when I bought from the old location on Moana. (taking up much of my day off.) Then we got sent to Julie Swanson of "escalated concerns" who we were later told no one had ever heard of. The cushioning stuffing has gone flat. Update: They offered to take it back. Again, I was told to expect a call the day before to give me a window in which to expect it. No matter how bad it gets, LAB has absolutely no obligation on their part to do anything. Great service and very pleased with everything. Great price for a quality product-we shopped around! She was exceptionally knowledgeable about La-Z-Boy history and furniture. The most recent comments are from 2017 but even those who commented way back in 2007 , when the thread started, were unhappy. My husband is an Engineer, and he said the construction was great. I have puckers along both arm rests and also loose fabric that does not fit snuggly on the back or bottom cushion of the chair. I also tested out on of the pillow covers. They convinced us of Lazyboys famous good name, hence we paid $2800 for a couch and love seat being told of the guarantee. Patty is friendly, helpful, and not pushy. After a few more months the rocker mechanism broke. We try our best to keep things fair and balanced. Why does Laz-Boy show their recliners being make of plywood and solid wood when parts of my recliner is make of chipboard (same material they use for roofs) You would think for $2700 it should be make of a stronger material like real wood. Lesson learned; LAZ Y BOY is a waste of money. Not believing both sets passed quality control Iattempted contacting England. Leather grade, size, firm to soft. She emailed my wife the complete price of what we wanted. If you use one of these and buy something, Slumber Search may make a small amount of money. Called store to check on it no response , went to. Production may have been expedited, but delivery certainly was not! Our dealer can not tell us when it might arrive. The couch was delivered broken. We love it. Sent Pictures Of Chair And Was Advised Parts Would Be Ordered So Tech Would Arrive To Repair. I cant say that enough!!! 2 months later she calls my wife and said they had a sale 30%. I tried to clean it professionally, but it didn't clean up; the dirt was embedded. At about 18 months the leather started discoloring in the middle wear your head and back are. She brought the order to sign. Seems tome. We have experienced extremely poor customer service about this issue, inconsistent follow up, and learned that to replace the cushions, we would need to pay an additional $150.00 dollars to have the chairs picked up for repair - and that we would be without the chairs for up to 3-4 weeks. The chair is still functioning properly and was delivered at the bitter end of the delivery window. Avoid. 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